MS Outlook is a desktop client that’s packed with various functionalities and is used by everyone today. Using the Work offline option, you can work on the application when you are not connected to the internet. But at times, users find that this Outlook working offline option gets stuck. When this happens, you will notice the ‘Working Offline’ appearing at the status bar at the bottom. You can perform various steps to get out of the offline mode in Outlook. But before that, it’s important to know the potential reasons for it. In this article, you’ll find what causes this problem and a list of fixes to get rid of it.

Also Read: Outlook Not Sending Emails

Why Does Outlook Working Offline Problem Occur?

When you find that your Outlook is working offline, it can be due to some specific reasons. Here are some factors that may lead you to see MS Outlook saying offline.

  • There’s no internet connectivity.
  • If you can send and receive emails but find yourself getting disconnected often, it means that your application is not updated.
  • Corrupt Outlook files.
  • Another reason for this problem lies with the mail server. To check it, sign in to your account. Then see if you can send and receive email messages. If the email server doesn’t work, connect with your admin.

What to Do When Outlook Says Working Offline?

Now that you know the reasons why is Outlook working offline, you can perform a series of troubleshooting procedures to get out of the offline mode in Outlook. Here are some effective actions to take to come back to the online mode.

Also Read: Outlook send receive error

Manual steps to get out of offline mode in MS Outlook

It is the easiest way to get out of the offline mode. Follow the steps below.

  • Open Outlook Desktop client.
  • Navigate to ‘Send/Receive‘ and select Work Offline to reconnect.
  • If you find that there’s a shaded background in the ‘Work Offline’ button, it implies that you don’t have internet connectivity.
  • Outlook is functioning, see the Quick Launch Taskbar. If you find a cross on the icon of Outlook, it denotes that it is working offline.
  • You can also check the status by seeing the status bar present at the bottom right part of the interface. If you are connected, your status bar will show a ‘Connected‘ status.

Log out and log in back

You can try to sign out and sign in again to Outlook to resolve the offline issue. To do it, launch any Office program and follow the steps below.

  • Tap the option of ‘File.’
  • From the left-hand side, select ‘Office Account.’
  • Tap on ‘Sign Out.’ This option is present below your account.
  • Exit Outlook and open it again.
  • You’ll be asked to input your credentials. If you aren’t prompted, open the Office application again, and tap the ‘File‘ menu. Then click ‘Sign In.’

Update your MS Outlook

Another Outlook working offline fix is to update your Outlook application. For it, launch the MS Outlook program and go through the steps below.

  • From the top menu, tap on ‘File.’
  • In the window that appears, choose ‘Office Account’ present on the left-hand side.
  • Tap ‘Update Options.’
  • Select ‘Update Now‘ from the dropdown menu.
  • Wait for some time till the updates install on your system. Hopefully, this will resolve your problem.

Create another Outlook profile

If you find the measures till now not working in your favor, you can try to create a new Outlook profile. After creating it, see if the problems get resolved. Follow these points for making a new Outlook profile.

  • Hit the Windows and R keys simultaneously to launch the Run dialog box.
  • After that, input ‘Control‘ on the box and hit the ‘Enter‘ key.
  • Look for ‘Mail‘ in the search bar present at the top-right bar on the ‘Control Panel’ window.
  • Tap the ‘Mail‘ option.
  • In the window of ‘Mail Setup’, tap the option of ‘Show Profiles.’
  • After that, hit the ‘Add‘ option.
  • Fill in the preferred name, and then hit ‘Enter.’
  • Check that the profile you have created recently is selected.
  • Next, add your account to Outlook. After that, when the setup is completed, check that the search is working as you expect.

Repair the corrupt files

If you use a POP3 account, the .pst file holds all the account data in the system. If you use IMAP, the .ost file keeps the data regarding your account. This file gets updated with fresh content when the Outlook application links to the internet. The file also shows current mails in MS Outlook when your system is offline. Synchronization problems start appearing when these files get corrupt. So you can repair the .pst or .ost files when you find that your Outlook is working offline. Follow these stepwise instructions after identifying the location of the .ost or .pst file.

  • Launch the MS Outlook application.
  • Next tap ‘File‘ from the menu option at the top.
  • Navigate to the ‘Info‘ tab in the window that appears.
  • Hit ‘Account Settings.’
  • After that tap ‘Account Settings’ once more.
  • In the window of ‘Account Settings‘ that shows up, navigate to the ‘Data Files’ tab.
  • Find the location of the file of your account.
  • Open ‘SCANPST.EXE‘ and run it. Its location varies for various versions of Outlook. Here is the appropriate location based on different Outlook versions.
    • Double-tap ‘SCANPST.EXE.’ When it opens, paste the file name in the section of ‘Enter the name of the file you want to scan.’
    • Tap the ‘Start‘ button. Note that you can also repair the OST file through the SCANPST application.
    • After the scan ends, you’ll be notified of any errors. Repair the file by following the instructions onscreen. Restart your device and open the MS Outlook application.

    Final Words

    Now you know various ways by which you can fix the Outlook working offline. These techniques are easy to implement. But if you still face any problems or if the issue persists, connect with Outlook customer service. The support personnel will undoubtedly resolve all the problems you face with this application.


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